Refund Policy

Refunds and your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty or not as described, you are entitled to a remedy, which may include a refund.

If you're in the UK or EU, nothing in these terms affects your statutory rights; note that for digital content supplied immediately you agree we may start supplying it straight away, and to the extent permitted this affects the statutory 14-day cancellation right. If you're in the United States, nothing here limits any rights you have under applicable law.

Because our paid membership is digital content delivered immediately, we are not generally required to offer a refund if you simply change your mind. If something is wrong with what you bought, contact us at hello@talkingquest.com and we will work with you to put it right.

Membership and cancellation

Your membership renews automatically — monthly or yearly, depending on your plan — at the current price, until you cancel. You can cancel any time from your account; cancellation takes effect at the end of the current paid period and you keep access until then. Except where the law requires, we don't provide partial refunds for the unused part of a period.

To ask about a refund, email hello@talkingquest.com. The full terms of your membership are set out in our Terms & Conditions.